Privacy policy

Last updated: 1 September 2025

1. Responsible body

Responsible body in accordance with Art. 5 lit. j revDSG and Art. 4 No. 7 GDPR:
Indupro AG
Industriestrasse 6
CH-8305 Dietlikon
Email: info@indupro.ch
Telephone: +41 44 835 30 70

2. General information on data processing

This privacy policy explains how we process personal data on our website, in our online shop and in connection with our services in accordance with the revised Swiss Data Protection Act (revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

We only process your data if there is a legal basis for doing so, in particular in accordance with Art. 6 GDPR (e.g. contract fulfilment, consent, legitimate interest) and Art. 31, 32 revDSG.

3. Purpose of data processing

We process data for the following purposes:

  • To fulfil customer orders (e.g. orders in the shop)
  • To process enquiries via contact forms
  • For web analysis and optimisation of the website (Google Analytics)
  • To process payments via third-party providers (wallee)

4. Data collected

a) When visiting the website

  • IP address (abbreviated)
  • Date and time of access
  • Browser type, operating system
  • Referrer URL

b) When submitting contact forms

  • First name, surname, address, e-mail, message text

c) In the customer account/shopping basket

  • First name, surname, address, email, telephone number
  • Order history
  • Payment method

Storage period: We only store personal data for as long as is necessary to fulfil the respective purpose or as long as there is a legal obligation to retain it.

5. Cookies

Our website uses cookies for functional provision, analysis and storage of your consent. You can adjust the storage of cookies at any time in the consent banner or set your browser to completely refuse cookies. However, if you deactivate cookies, the functionality of our website may be limited, especially for the shopping basket, wish list and comparison lists. We use the CookieYes tool (https://cookieyes.com) as our consent manager (consent banner). Your consent is logged and can be revoked at any time via the consent banner.

6. Google Analytics

Our website uses Google Analytics 4, a web analytics service provided by Google LLC, USA. Version 4 of Google Analytics uses cookies to analyse information about your use of the website, but does not log or store your IP address.
Data recipients: Google Ireland Ltd. (controller in the EU), Google LLC (USA)
Transfer to third countries: Yes, to the USA – the EU-US Data Privacy Framework applies. If this adequacy decision is no longer valid, the transfer will be based on standard contractual clauses of the EU Commission.
Objection: You can prevent Google from collecting and processing this data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

7. Google Maps

Our website uses the Google Maps map service via an API. Google Maps is used to make it easier to find the locations of our branches. For more information on how user data is handled, please refer to Google's privacy policy: https://policies.google.com/privacy/

8. YouTube

Our website uses plugins from the YouTube site operated by Google. If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour to your personal profile. You can prevent this by logging out of your YouTube account. Further information on the handling of user data can be found in YouTube's privacy policy: https://www.youtube.com/intl/de_be/howyoutubeworks/our-commitments/protecting-user-data/

9. Payment processing via Wallee

We use the service provider wallee AG, a payment platform based in Switzerland, to process payments. When you select a payment method provided by wallee, certain personal data (e.g. payment information, IP address, name and address) is collected directly by wallee. The data for payment processing is processed exclusively by wallee. We do not store any payment data on our servers. If you do not wish to provide your payment details, you can use another payment method (e.g. invoice or cash payment).

10. Contact forms

All entries made via our website forms (e.g. enquiries, reservations) are transmitted in encrypted form and are only stored and used for the purpose of processing your request. The data will not be passed on to third parties.

11. Rights of data subjects

Within the framework of the applicable legal provisions, you have the right to obtain information free of charge at any time about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to correction, blocking or deletion of this data.

Under the GDPR, you also have the following rights: the right to restrict processing, the right to data portability, the right to object to processing, and the right to withdraw your consent at any time.
You also have the right to complain to a competent data protection supervisory authority (in Switzerland: Federal Data Protection and Information Commissioner, FDPIC).

12. Data security

We use technical and organisational security measures (e.g. SSL encryption, access restrictions and backups) to protect your data from manipulation, loss, destruction or unauthorised access.

13. Profiling

We do not carry out profiling or automated individual decision-making within the meaning of Art. 22 GDPR and Art. 21 revDSG.

14. Changes

We reserve the right to amend this privacy policy at any time. The current version on our website applies.